Our Order Process
At Corporate Interiors, we strive to make your project successful. To help you better understand our process, we have provided key points to guarantee your complete satisfaction.
Credit Application & Approval Order Placement
A
credit application is required for all new customers. A
Steelcase Leasing Application may also be required. Details of the delivery/service including the 'ship to' address, building access, second contact, etc. must be provided prior to order placement. A 30% deposit for new product and a 50% deposit for Renewed Environments product, signed quotation / agreement, approved floor plan and typicals with approved finishes are required prior to order placement. A mutually agreed Customer Required Date will be determined based on estimated vendor lead times and the project requirements. Product is custom manufactured to your specifications and therefore can not be canceled or returned.
Scheduling & Confirmation
We will coordinate shipments with installation dates. We will confirm your scheduled service date 48-hours in advance. Any changes to the original order should be communicated at this time. Please note any additional requests may result in additional charges. Consider the disposition of your existing product. If you would like us to move or remove existing product when new product is delivered, we would be happy to provide these services at an additional cost. You will require coordination of other trades (electrician, flooring, carpenters, etc.) prior to installation of furniture.
Project Changes
If the job site is not ready on the mutually agreed upon Customer Required Date, the product will be stored until installation can be resumed and invoiced. Any additional expenses incurred to handle, store and/or re-deliver your order will be submitted to you for payment. Changes to project requirements must be communicated to your CI contact immediately. Should your project require a project manager, they will be your point-of-contact during the project execution to closeout. Authorized changes to the original scope of work will be submitted for your approval and payment.
Delivery, Installation, Services
Deliveries, installations and services will be performed during normal business hours by our non-union personnel, unless otherwise requested.
Safety is a must. We require the job site to be safe, accessible, clean, clear of debris and free from other trades.
Unacceptable job site conditions may result in additional charges for excessive handling, storage and transportation. Electric current, heat, hoisting and/or elevator service and containers for disposal of packing material shall be furnished to us. Adequate facilities for off-loading, staging, moving and handling of product shall be furnished to us. Removal of contents including desktop items may be required, depending on the service we are providing.
If you are receiving product 'drop ship' (product shipped directly to you from the manufacturer without CI personnel to unload and place), you are responsible for inspecting the product for freight and related damages.
If product is damaged it must be noted on the bill of lading. Inspection and security of product delivered to the job site by CI is your responsibility. Upon delivery, we require delivery tickets and related documents to be signed and dated for acceptance of receipt of goods only. Your approval and acceptance of work performed will be determined upon completion of installation and the time of walk-through.
Job Completion
Upon installation of goods we will perform a general "wipe-down" cleaning of product. Steam cleaning, touch-up, removal of stickers, tags, etc., for existing product is not included. We will be happy to provide these services at an additional cost. We will complete a walkthrough with you upon completion of installation and create a punchlist. CI will expedite the resolution of outstanding issues.
Invoicing & Payment
Product will be invoiced upon delivery to the job site or to storage. If partial delivery is made, we will submit a partial invoice for goods delivered. Payment is due in full Net Ten (10) days from the date of the invoice. Finance charges may be charged on all past due accounts. Any claim or dispute with CI shall be the subject of a separate claim.
Please review our
Terms and Conditions